Good to know
Questions, answered.
The practical things: delivery, payment, authenticity, returns. If your question is not here, customer care is one message away.
Are your products authentic?
Yes. We source from authorised distributors and check batch codes and expiry dates when stock arrives. If a product is not genuine, it does not reach the shelf.
Can I pay cash on delivery?
Yes, cash on delivery is available across Bangladesh. Choose it at checkout and pay the courier when your parcel arrives. Please keep the exact amount ready.
How long does delivery take?
Inside Dhaka usually 1–2 working days. Outside Dhaka 3–5 working days. Remote areas can take one day longer. You will receive tracking by SMS.
What if a product does not suit me?
Unopened, unused products can be returned within 7 days. Opened cosmetics cannot be returned for hygiene reasons unless faulty. See the returns page for the full policy.
Can I change or cancel an order?
If the order has not been dispatched, we can usually change the address or cancel it. Email us as soon as possible with your order number. Once dispatched, the courier process applies.
Do you ship outside Bangladesh?
Not yet. We currently deliver within Bangladesh only. Join the newsletter and we will announce new destinations.
How do I find my shade?
Write to us with a photo in natural light and what you currently use. We will suggest the closest match. If it is not right, our returns policy applies to unopened products.
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